Terms & conditions

The following Terms and Conditions govern your use of the daylight Company Web Site and the materials accessible on or from the site. Please read them carefully before using the site. Your use of the site means that you accept these Terms and Conditions. If you do not agree with these Terms and Conditions, please do not use the daylight Company Web Site.

Return policy

When you purchase a product from our website, you have 15 days to return it to us if you are not fully satisfied.

  • Write to us within 15 days after the date of purchase.
  • A member of our Customer Service Team will provide you with a return number
  • The product has to be in the original packaging and in perfect condition. Misuse, improper handling, negligence, accidental damage, or any modifications made by the purchaser will void the right to return the product.
  • After receipt, the condition of the product will be checked and the full amount will be refunded.

NB: We cannot be held responsible for damages or loss occurring during return transportation. Ensure the product is properly packed before you send it.

Product Support Policy

If anything does go wrong, our Customer Service Team is available via email for help and advice.

  • Contact us within the period of guaranty with your internet order number and the batch number of the product (the batch number is located under the shade or the base of the product).
  • A member of our customer service department will provide you with a return number
  • The product has to be returned in the original packaging to avoid any damage. Misuse, improper handling, negligence, accidental damage, or any modifications made by the purchaser will void the guaranty (see full terms and conditions below).
  • After receipt, the product will be checked by our technicians and a member of our Customer Service Team will contact you.

NB: We cannot be held responsible for damages or loss occurring during return transportation. Ensure the product is properly packed before you send it.

Guarantee Terms & Conditions

The daylight Company guarantees all products (daylight & naturalight) against mechanical and electrical manufacturing defects for 12 months from the date of purchase.

During this guarantee period, daylight will repair or replace (at daylight's discretion) the product or its defective parts subject to the terms and conditions.

1) Guarantee services will be provided only if the original invoice or sales receipt (indicating the date of purchase, model name and store's details) is presented with the defective product within the guarantee period. daylight™ may refuse guarantee service if these documents are not available. This Guarantee will not apply if the batch number on the product has been altered or removed.

2) This Guarantee does not cover transport costs and risks associated with transport of your product to and from daylight™ intructions.

3) This guarantee does not cover:

a) periodic maintenance, the repair or replacement of parts due to wear and tear

b) consumables (components that are expected to require periodic replacement during the lifetime of a lamp such as batteries, starters, bulbs, ballasts, etc.)

c) damage or defects caused by use or treatment of the product inconsistent with normal use

d) damage or changes to the product as a result of :

  • misuse, including: - treatment resulting in physical, cosmetic or surface damage or changes to the product
  • failure to install or use the product for its normal purpose or in accordance with daylight™
  • failure to maintain the product in accordance with daylight™ instructions on proper maintenance
  • installation or use of the product in a manner inconsistent with the technical or safety laws or standards in the country where it is installed or used
  • use of the product with accessories, peripheral equipment and other products of a type, condition and standard other than recommended by daylight™
  • repair or attempted repair by persons who are not authorised by daylight™ and  adjustments, adaptations without daylight™ prior written consent
  • accidents, fire, liquids, chemicals, other substances, flooding, vibrations, excessive heat, improper ventilation, power surges, excess or incorrect supply or input voltage, radiation, electrostatic discharges including lighting, other external forces and impacts.

Transmissions to daylight Company and Links to Other Web Sites

You agree not to send to daylight Company any information that you consider confidential or proprietary. Any material (including information and ideas) you transmit to or post on the daylight Company Web Site by any means will be treated as non-confidential and non-proprietary, and may be disseminated or used by daylight Company for any purpose whatsoever. Notwithstanding the foregoing, all personal data provided to daylight Company will be handled in accordance with daylight Company's Privacy Statement. You are prohibited from posting or transmitting to or from this site any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law.

daylight Company may, but is not obligated to, monitor or review materials provided by third parties on daylight Company's Web Site. daylight Company makes no representation as to the accuracy, appropriateness, legality, ownership or other aspects of such materials. daylight Company expressly disclaims any liability for such third-party materials under criminal or civil laws relating to defamation, intellectual property infringement, privacy, obscenity, or other areas of law. Also, at times this site may contain links to web sites maintained by third parties which are provided as a convenience to daylight Company users. These linked sites are not under the control of daylight Company and daylight Company is not responsible for any material on such sites. daylight Company does not monitor or review the content of such third party sites and therefore advises you that your access by link to third party sites is at your own risk.

Documents

Any Documents on the daylight Company Web Site (e.g., press releases, data sheets, product descriptions and FAQs), are the copyrighted work of daylight Company and/or its suppliers and is protected under U.S. and worldwide copyright laws and treaty provisions. daylight Company grants you permission to copy and use such Documents so long as each copy (i) is solely for informational, non-commercial use in support of daylight Company products, (ii) is not modified or revised in any manner, and (iii) displays all copyright and other proprietary notices, in the same form and manner as on the original. However, this permission does not extend to (a) the design or layout of this web site, or (b) any materials which are governed by license terms separate from these Terms and Conditions.

Trademarks

daylight Company's trademarks, brands, and names may be used only with written permission from daylight Company and proper acknowledgement. Use of trademarks, brands, and names are the property owned by third parties require the permission of their respective owners.

All Rights Reserved

Except as expressly granted in this Copyright Notice or the Terms and Conditions for the daylight Company Web Site (or to you specifically in writing), daylight Company and its suppliers do not grant any express or implied right to you under any patents, copyrights, trademarks, or trade secret information.

Disclaimer of Warranties

THE MATERIALS ACCESSIBLE FROM OR ON THIS WEB SITE ARE PROVIDED "AS IS," AND DAYLIGHT COMPANY AND ITS SUPPLIERS EXPRESSLY DISCLAIM ANY IMPLIED OR EXPRESS WARRANTIES OR CONDITIONS OF ANY KIND, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RELATING TO SUCH MATERIAL. Although daylight Company has attempted to provide accurate information on this web site as a service to its users, daylight Company assumes no responsibility for, and makes no representations with respect to, the accuracy of the information. daylight Company may change the programs or products mentioned at any time without notice. Mention of non-daylight Company products or services is for information purposes only and constitutes neither an endorsement nor a recommendation. Because international information is provided at this web site, not all products or programs mentioned will be available in your country. Please contact your local sales representative for information as to products and services available in your country.

Limitation of Liability

TO THE FULLEST EXTENT ALLOWED BY LAW, DAYLIGHT COMPANY EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF THIS PRODUCT, EVEN IF DAYLIGHT COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Notice to Consumers

Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages or the limitation of liability for personal injury, so the above limitations and exclusions may be limited in their application to you.

Applicable Laws

Export or download of any material from the daylight Company web site (including any daylight Company Confidential Information) outside of the United States is subject to all U.S. export control laws and you agree to abide by such laws. All materials and software downloaded from this web site are provided with "RESTRICTED RIGHTS." Use, duplication, or disclosure by the United States Government is subject to the restrictions set forth in DFARS 252.227-7015 and FAR 52.227-19 and use of the materials by the government constitutes acknowledgement of daylight Company's proprietary rights in such materials.

Revisions to Terms and Conditions

daylight Company may revise these Terms and Conditions at any time. Revisions will be posted on this page and users are responsible for reviewing the page from time to time to ensure compliance. If daylight Company makes a request to you to stop using and/or to promptly return or destroy any copies of the materials provided on this web site, you will comply immediately with this request and will confirm in writing to daylight Company within ten (10) days that you have done so.